Magicbooking, the best childcare online platform

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Important Notice

Something is preventing you from booking, please see what needs to be reviewed below in order to be able to book your children!

❔ - Select what you need help with below

🏃‍

I want to make a booking

👀

About my bookings

🧾

About my account

👶

About my child(ren)

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ℹ Main Help / I Want to Make a Booking

From the home page you can see a selection of the activities running at the centre(s) you are registered with. To see all activities, click the menu 'Book Activity'.

Selecting your centre

If you are registered to more than one centre, you can select which centre you would like to see activities for in the dropdown menu at the top of the page.

Viewing activity information

You can view general information of an activity by looking at the individual cards or clicking on the read more button.

Booking an activity

To book an activity, click ‘Book’ on the card of the activity you want to book.

On the next page, select the child(ren) you want to book, select the sessions, the period and the days.

Further help

For further guidance, watch the videos below.

Hot to make a weekly booking:

How to make an ad-hoc or regular booking:

How to make a contract booking:

How to make a seasonal booking:

How to book extra options:

Go to Book Activity

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ℹ Main Help / About My Bookings

💷

I want to make a payment

👀

I want to view, amend, or cancel a booking

👀

I want to view all my bookings

💳

I want to view my upcoming instalments

Back to bookings help

ℹ Main Help / About My Bookings / I Want to Make a Payment

You can make payments against your active bookings in multiple ways from the ‘Bookings’ page.

Make a single payment

To make a payment, follow the steps below:

Go to the section Bookings
Select the checkbox of the booking you want to make a payment for
Click the button ‘Make Payment’ at the top of the page

You can then pay the next instalment due or make a partial payment if you next instalment is due in the future.

If your instalment is already overdue you won’t be able make a partial payment, the instalment will have to be paid in full.

Make a multi-payment

Follow the same steps as described above but select the checkboxes for all bookings you want to make a payment for.

Go to Bookings

Back to bookings help

ℹ Main Help / About My Bookings / I Want to View, Amend, or Cancel a Booking

You can access all the information related to each booking you have placed or amend booking if this is permitted. To access the booking information, follow the steps below:

Go to the section Bookings
Click the eye icon on the right-hand side of the booking you want to access the information for

This opens up a new view with tabs below the booking summary. You can view all dates booked in the 'Dates Booked' tab.

You can view the payments made towards the booking and the payments that are expected for the booking in the 'Payments Made' and 'Expected Payments' tab respectively.

Adding/Cancelling Dates

You can amend the booking by adding or cancelling dates under the 'Amend Dates' tab if this function is permitted by the organisation. Depending on the cancellation policy you could receive a credit note for cancelled dates.

Further Help

Other Info

If you are eligible for a credit note and your booking is not cleared that will automatically adjust the outstanding amount. If the outstanding amount is in a card payment plan your monthly instalment will automatically be adjusted.

You can view or download all invoices and credit notes related to a specific booking by clicking on the 'Invoice(s) / Credit Note(s).

Go to Bookings

Back to bookings help

ℹ Main Help / About My Bookings / I Want to View All My Bookings

You can view all of your bookings on the 'Bookings' page.

General information

Your account current and overdue balances are displayed at the top of the page, along with an option to make payments or view upcoming instalments.

Bookings information

You can view a snapshot of each booking in the grid table.

Calendar view

You can also view all of your bookings or specific bookings in a calendar view by clicking the 'Calendar View' button in the top right corner of the 'Bookings' page. From here you can select which activity and child you want to see the bookings for.

Go to Bookings

Back to bookings help

ℹ Main Help / About My Bookings / I Want to View My Upcoming Instalments

To view upcoming instalments, follow the steps below:

Go to the ‘Bookings’ page
Click the button ‘View’ in the card ‘Upcoming Instalments’ will be displayed.

Alternatively, from the Bookings page you can click the eye icon next a booking to see instalments linked to that particular booking.

Go to Upcoming Instalments

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ℹ Main Help / About My Account

📝

I want to view/edit my account details

👩🏼‍🤝‍🧑🏻

I want to view/edit my additional account holder

🧾

I want to view my statements

🏫

I want to view/update my centres

Back to account help

ℹ Main Help / About My Account / I Want to View/Edit My Account Details

You can view or edit your details by going to the 'Account Details' tab on the 'Account' page. Then click the button ‘Edit account details’ and amend the relevant information and save

Go to your Account

Back to account help

ℹ Main Help / About My Account / I Want to View/Update My Centres

You can view all of the centres you are registered with on the 'Centres' tab of the 'Account' page.

Update centres

To update your centres, click the 'Update Centres' button and choose the corresponding area in which your centre is located. From here you can check/un-check a centre and save your changes.

Go to your Centres

Back to account help

ℹ Main Help / About My Account / I Want to View My Statements

You can view all of your statements by clicking on the 'Statements' tab of the 'Account' page.

Go to your Statements

Back to account help

ℹ Main Help / About My Account / I Want to View/Edit My Additional Account Holder

You can view your additional account holder(s) in the 'Additional Account Holder' tab on the 'Account' page.

Adding an Additional Account Holder

You can add an additional account holder by clicking the button 'Add Account Holder'. From here you can choose the children to be associated to the account holder and enter the account holder’s information.

If you have already created this user as a collector or an emergency contact, you can simply select that user from the drop-down list.

Please note that the same child can only be attached to one additional account holder.

Editing an Additional Account Holder

You can edit a holder by clicking the 'Edit' button on the corresponding record in the table.

Deleting an Additional Account Holder

You can delete a holder by clicking on the bin icon next to the record you want to remove.

Go to your Additional Account Holder

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ℹ Main Help / About My Child(ren)

📝

I want to view/edit my childrens details

👩🏼‍🤝‍🧑🏻

I want to add a child

Back to children help

ℹ Main Help / About My Child(ren) / I Want to View/Edit My Childrens Details

To view your child’s details, follow the steps below:

Go to the page Children
Click the picture of the child you want view or edit the details for

The sections below allow you to provide detailed information about your child’s personal information and needs. You can edit all sections by clicking the button Edit.

General information

You can view your child’s general information by clicking on the 'Details' tab on the 'Children' page.

Consents

You can view and edit your child’s consents by clicking on the 'Consents' tab on the 'Children' page.

Contacts

You can view your child’s emergency, collector, and doctor contacts by clicking on the 'Contacts' tab on the 'Children' page. You can add, edit, or remove any records in this section by clicking on the corresponding button.

Health related information

You can view your child’s health related information such as dietary needs, allergies, medications, etc. by clicking on the corresponding tabs on the 'Children' page. You can also add, edit, or remove any records in the sections by clicking on the corresponding buttons.

Go to Children

Back to children help

ℹ Main Help / About My Child(ren) / I Want to Add a Child

You can add a child by clicking on the 'Add Child' button on the 'Children' page.

How it works

To add a child fill out the forms and enter the relevant information, we know you may not always have time to enter all of your child’s information in one go, so you can skip some areas and add those details later on.

See the video below for more guidance.

Go to Children

❔ - Select what you need help with below

🚪

I want to log in

📋

I want to create an account

Back to main help

To log in, input the email address and password you used to create your magicbooking account.

Third Party Login

If you registered with a third-party login (Google, Facebook), click the relevant button to log into your account.

Forgotten Password

If you have forgotten your password, click the 'Forgotten password' link button. Please note that this won’t work if you have registered with a third-party account.

Back to main help

To register a new account, click the link which says 'Don't have an account yet? Create one here'.

Back to main help

Go through the steps and complete the forms to enter your information, choose your centre(s), and review and acknowledge communication preferences and T&Cs.

Further Help

If you need further help with the registration process, you can watch the video below.

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❔ Help

To log into your account, input your email and password in the relevant fields or click the relevant button if you registered with a third-party login Google or Facebook.

If you have forgotten your password, click the link 'Forgot your password'.

Please note that this won’t work if you have registered with a third-party account. If you are a new customer, you need to create an account before you can place any booking.

If you registered with a third-party login Google or Facebook, click the relevant button to log into your account.

If you require further help, contact us by clicking the link in the navigation bar above.

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Important Information